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Assessment appeals policy & procedure
2 Assessment Appeals Procedure
1) Assessment appeals policy
Martin College strives to provide excellent service to its students, and seeks to prevent the occurrence of appeals by ensuring that students are fully prepared for assessment. It appreciates, however, that there still may be occasions when a student experiences dissatisfaction, discontent or resentment about an assessment process or outcome. This Assessment Appeals Policy is to address any such concerns.
Any Assessment Appeal will be treated seriously, sensitively, and impartially. The student should be confident that there will be no negative consequences, and that the procedures followed will be seen as fair by everyone involved.
The assessment outcome granted by an assessment review will be officially recognised as the final result for that SGA Learning Unit.
Confidentiality will be strictly observed by all participants and at all stages of the Assessment Appeals process.
2) Assessment Appeals Procedure
Within Orientation, each student will be advised of the Assessment Appeals Policy and Procedure, including the name of the Campus Grievance Counsellor, and where he/she can be found on campus.
If a student disagrees with an assessment outcome or process, he/she may commence the Assessment Appeals process by application through the Campus Grievance Counsellor.
i) How to lodge an Assessment Appeal
Each release of assessment outcomes will feature a Date of Publication. This date will be used as the one from which the official Appeal Time is calculated.
Assessment Appeals must be made within 5 working days of the Date of Publication of the relevant assessment outcome.
To commence that process, the student needs to complete an Application for Assessment Appeal Form, also available from the Campus Grievance Counsellor.
Once completed, the form is to be provided to the Campus Grievance Counsellor, who will privately discuss the facts presented with the student.
ii) Paper and/or Computer-based Assessments
If the Campus Grievance Counsellor decides that a review is justified, the review process will start within 10 working days of the receipt of the application.
The Campus Director of Studies will be advised that the relevant paper-based or computer-based assessment is to be submitted for re-marking, and:
· care is to be taken to ensure that this marking is undertaken by a qualified person other than the original assessor;
· this re-mark is to be done in the absence of the student; and
· the second assessor is not to sight the original marking notations or marking sheet used by the first assessor.
On completion of the re-mark, the assessor will submit the outcome to the Campus Director of Studies who will retrieve the first marking sheet and undertake a comparison of the outcomes. He/she will compile a brief written report, addressed to the student, which will identify any changes made as a result of the re-mark.
The Campus Director of Studies will discuss this report with the student, including the reasons for the finding.
This report will be provided to the Campus Grievance Counsellor, who will follow-up to ensure that the student is satisfied with the outcome of the Assessment Appeal. If the student is not satisfied, the Campus Grievance Counsellor will provide information on the Internal Case Review option.
iii) Practical Assessments
If the Campus Grievance Counsellor decides that a review of a practical assessment is justified, the review process will start within 10 working days of the receipt of the application. The Director of Studies will be advised that the relevant assessment task is to be re-performed, and:
· care is to be taken to ensure that the re-mark is undertaken by a qualified person other than the original assessor; and
· the second assessor is not to sight the original marking notations or marking sheet used by the first assessor.
Where it is not possible for the practical activity to be fully re-constructed for one student, the student will be required to provide detailed information in regard to the steps within the practical activity such as to satisfy the second assessor that competency has been attained.
On completion of the re-performance, the assessor will submit the outcome to the Campus Director of Studies who will retrieve the first marking sheet and compare the outcomes. He/she will compile a brief written report, addressed to the student, which will identify any changes made as an outcome of the re-performance.
The Campus Director of Studies will discuss this report with the student, including the reasons for the finding. This report will be provided to the Campus Grievance Counsellor, who will follow-up to ensure that the student is satisfied with the outcome of the Assessment Appeal. If the student is not satisfied, the Campus Grievance Counsellor will provide information on the Internal Case Review option.
3) Internal Appeals Process
In the event that the student is dissatisfied with the outcome of the Assessment Appeal or the way in which it was conducted, he/she has 20 days from the date on the written notification by the College in which to lodge an Internal Appeal to have the case reviewed.
If the student chooses to lodge an Internal Appeal, he/she should request and complete an Internal Case Review Request Form (also available from the Campus Director). The request will be considered by the Campus Director, who may decide:
i) to establish a Case Review Panel; or
ii) that there are insufficient grounds to take further action, thus concluding the consideration of the matter under these internal procedures.
The student will be advised in writing of this decision and the reasons for it. If the decision is for a Case Review Panel, the student will be informed of the membership of the Case Review Panel, and the procedure to be followed, at least 14 days in advance of the review date.
The Panel will consist of the Campus Director or his/her nominee (in the Chair), a Program Co-ordinator (for a course other than the one in which the student is enrolled) or his/her nominee, and another senior member of the College staff (who is not one of the student’s teachers).
The review will be conducted in private and all relevant facts will be taken into consideration. The student may attend and be accompanied by a friend or representative who may speak and act on his/her behalf, including providing evidence. If the assessment appeal involves a member of staff, he/she will also be invited to present his/her case to the panel. A secretary will be appointed to take a written record of the meeting.
The student will be notified of the decision of the Case Review Panel in writing. If the assessment appeal is upheld he/she will be informed of the action to be taken to resolve the matter. If it is not upheld, then he/she will be given a written explanation including the reasons for that decision.
4) External Case Review
In the event of the student remaining dissatisfied with the result or conduct of the College’s internal procedures for handling of the assessment appeal, the student has the right to access an external appeals process at minimal cost to him/her.
The College has chosen The Institute of Arbitrators and Mediators (IAMA) as the external body to which the student may refer an unresolved complaint or appeal.
The external review will be conducted in accordance with IAMA’s policies and procedures.
The contact details of the IAMA are:
Location: Level 1, 190 Queen St, Melbourne, Victoria 3000, Australia
Postal Address: PO Box 13064, Law Courts, Melbourne, Victoria 8010, Australia
Telephone: (03) 9607 6908
Facsimile: (03) 9602 2833
Email: national@iama.org.au
Web site: www.iama.org.au
If the findings of the external review support the student, the College will immediately implement any decision and/or action required, and advise the student in writing. If the appeal is not upheld, then he/she will be given a written explanation including the reasons for that decision.
5) Time Limits
The College is unlikely to consider an Assessment Appeal which is lodged after the expiry of the 20 working days of the Assessment Appeals period.
6) Assessment Appeals Records
The student’s files will be updated to record the outcome and any subsequent actions.
A copy of all related documentation, including a statement of findings demonstrating the reasons behind the decisions made at each stage of the appeal(s), will be retained on the student’s file.
A copy of the statement of findings will be provided to the student.